Frequently Asked Questions

» How can I contact Sweet Mayhem with my questions or concerns?

Click HERE for full details on how to contact us! 

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» Where is the store based?

San Jose, California - USA

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» What is Sweet Mayhem's return policy?

Click HERE for full details of our return policy and find out how to request a return! 

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» What if I received a defected item or the wrong color/size item?

Please e-mail us @ info.sweetmayhem@gmail.com with a photo of the defect within' 3 days of the delivery. After 3 days, we will not accept any defect complaints. - If approved, we will send you a replacement or store credit you for the item. 

If you were sent the wrong color/size, you also have 3 days to notify us of the mistake. If 3 days have passed, you can still return it, but you will now be the one responsible for shipping charges. 

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» Can I cancel my order and receive a refund?

Click HERE for full details of our cancellation policy!

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» How long will it take for my order to process, ship, and be delivered?

Click HERE for full details of our shipping policy! :)

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» What to do if my package is lost?

If your order is lost or hasn't moved, please click HERE for more details!

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» How much does shipping cost?

Please use the estimated shipping calculator at check out for a more precise answer! You can view the cost of shipping before committing to your purchase! Shipment costs are based on location and total weight of order.

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» Do you accept orders placed outside of the US?

Of course!! Sweet Mayhem babes come in all shapes, sizes, and countries! :P

Please note: Sweet Mayhem is NOT responsible for any restrictions, duties, taxes and any other fees which are collected from your country. We do not provide or cover destination country tax and duty charges if occurred. Please check with your country's customs before you order to ensure a swift and successful delivery.

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» How do I redeem my thank-you cards for a $10 gift card?

To claim your $10 gift card, please e-mail us @ info.sweetmayhem@gmail.com with your 3 order numbers. Gift cards CANNOT be issued through DMs. Orders must be claimed within 3 months of purchase date.

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» None of these FAQs answered my question, what now?

Click HERE for full details on how to contact us!